Refund and Cancellation Policy - Swasam Studio Soft OPC Pvt Ltd

Introduction

This Refund and Cancellation Policy ("Policy") outlines the conditions under which refunds and cancellations are processed for software products and services provided by Swasam Studio Soft OPC Pvt Ltd ("Company"). The goal is to ensure a fair and transparent process while maintaining customer satisfaction.

1. Refund Policy

1.1. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

• **Timeframe:** Refund requests must be submitted within 7 days of the initial purchase or subscription activation.
• **Technical Issues:** If you experience significant technical issues or software defects that prevent the proper functioning of the software and our support team cannot resolve them within a reasonable timeframe.
• **Non-delivery of Features:** If the software fails to deliver promised or advertised features that are critical to its core functionality.
• **Unauthorized Charges:** In the case of documented unauthorized charges.

1.2. Ineligibility for Refunds

Refunds will generally not be provided for the following reasons:

• A simple change of mind or no longer needing the software, provided it is functioning as intended.
• Minor issues that can be resolved through customer support.
• Cancellations of subscription-based services made beyond the initial grace period (if any).
• Custom development or consulting fees once the service has commenced, .

1.3. Refund Process

To request a refund, please follow these steps:

1. Contact the customer support team at info@swasam.in or through the https://client.swasam.in
2. Provide your name, email address, order number, and a detailed reason for the refund request.
3. The request will be reviewed based on the eligibility criteria outlined above.
4. The decision will be notified within 10 business days.
5. If approved, refunds will be processed within 5 business days and issued to the original payment method used for the purchase. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
6. Upon refund approval, you may be required to uninstall and deactivate the software.

1.4. Exceptions and Limitations

• Certain products or services, such as custom software solutions or one-time consultation fees, may be non-refundable. Any such exclusions will be clearly stated at the point of purchase.
• Refunds for duplicate orders may be considered with proper evidence

2. Cancellation Policy

2.1. Cancellation Procedures

To cancel your subscription or service, you can typically do so through your account settings on the website or by contacting customer support team at info@swasam.in.

We recommend canceling at least 5 days before your next billing cycle to avoid being charged for the upcoming period.

2.2. Effect of Cancellation

• Upon cancellation, you will retain access to the software or service until the end of your current billing cycle.
• After the current billing cycle ends, your access to the software and any associated data or files may be terminated. Please ensure you download any necessary data before this time.
• Unless otherwise specified, we do not offer prorated refunds for cancellations made in the middle of a billing cycle.

2.3. Company's Right to Cancel

The company reserves the right to terminate or suspend your account and access to the software or service if you violate the Terms and Conditions, engage in fraudulent activity, or misuse the software in any way

3. Policy Updates

This Refund and Cancellation Policy may be updated from time to time without prior notice

4. Contact Us

If you have any questions or concerns regarding this policy, please contact the customer support team at info@swasam.in.